We accept Paypal, for your convenience and protection.

You will be emailed a bill within 7 days of a new billing period. Usually the first 7 days of a new month.

We have an online account management area where you can log into your account and access various options and bill viewing/downloading.

No, none.

Yes, you can cancel your account at any time simply by sending an email.

Please contact us and tell us what plan you would like to change to and we will gladly accomodate you.

Please send us an email with your new account/address details.

You require an ADSL internet connection, as well as a VOIP compatible modem/router. If you do not have a VOIP modem/router a VOIP box can be purchased which will allow VOIP access.

First, you need to know how to access the administration of your modem. Your manufacturers user manual will instruct you how to do this.

Secondly, you will need to input the settings we email you upon account creation.

Thirdly, plug your phone into the modem/router/VOIP box and make your calls.

VOIP, which stands for Voice Over IP is a method of using your internet connection to make phone calls, and this enables you to make massive savings off your phone bill.

All you need is a VOIP compatible modem or router, and plug your phone into it rather than the wall socket. If your modem is not a VOIP modem you can purchase a 'voip box' to connect to it in order to enable VOIP. otherwise upgrading your modem/router would be necessary.

Simply sign up to one of our VOIP plans, set the required configurations within your modem/router and you are on your way to massive savings.

We recommend a minimum of 512/128 kbps

Any lower than this and voice quality can be affected.

Yes. You certainly can.

No, your PC can be switched off. However your modem/router needs to be switched on to make or receive VOIP calls.

No, currently VOIP does not support the transmission of faxes.

A DID (Direct In-Dial) is a phone number people can call you on. You do not need a DID to make a VOIP call. However, if you require people to call you on your VOIP phone then you would need a DID so you can be reached.

No. You do not need a DID (Direct In-Dial) to make a VOIP call.

Yes. You do need a DID (Direct In-Dial) to receive calls on your VOIP phone.

Yes. Your voice is converted into digial data and transmitted through the internet as data packets. Therefore using your data allowance.

Yes, you can use any phone with VOIP services.

The quality of sound is very high. 90% of the time you will find it difficult to pick the difference between a VOIP call and a PSTN call.

No, because VOIP calls are made through your internet connection.

Yes, you can call 000 emergency numbers using VOIP.

It is very important to provide correct address details to us so they can be provided to the emergency services.

PLEASE NOTE: As with all 000 calls you should also tell them your address, do not rely on their information database.

You will make significant savings on your phone bill.

The call rates are much cheaper than the traditional fixed line providers. For a local call using VOIP through ozvoip.com.au you would expect to pay 11 cents per local call on our $0.00 per month plan.

Yes, so long as you have an internet connection you can have a VOIP service.